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.:. Frequently Asked Questions

What is web site Hosting?
We specialize in web site Hosting, meaning that you can place your web site on our state-of-the-art Silicon Graphics web servers and establish a presence on the Internet. If you wish, we will register your own Domain name for you. This will become your unique address on the World Wide Web (www.YourCompany.com).

How does it work?
First, you must have your own domain name. This involves checking for name availability and registering the domain. Yekan will register the domain for you. If you already own a domain and wish to have it hosted with Yekan, we will transfer the domain free of charge.

New domain name registrations

1. Why should I register a domain name?
A domain name will give you a unique identity on the Internet. In some ways, a domain name is similar to a customized license plate. Many organization find it useful to have an e-mail or Web address that is similar to their company name or to their company product(s).

If your organization's name is Example, Inc., you could register the domain name EXAMPLE.COM and your
e-mail address could be user_name@example.com. Your customers would also be able to access your organization's Web site by visiting "www.example.com" with their Web browser.

2. Who can register a .COM, .NET and .ORG domain name?
Guidelines for which types of entities should register in each of the three Top Level Domains (TLD) were provided in RFC 1591. It was suggested that .COM be used primarily for commercial businesses, .NET for network related organizations and .ORG for nonprofit groups.

3. What are the valid characters for a domain name and how long can it be?
The only valid characters for a domain name are letters, numbers and a hyphen. Special characters like the underscore (_) or an exclamation mark (!) are NOT permitted. Domain names cannot contain spaces or begin or end with a hyphen. A domain name can be up to 26 characters long including the 4 characters used to identify the Top Level Domain (.NET, .COM, .ORG, or .EDU).

Examples:
example.com is a valid domain name (11 characters) http://www.example.com is not a domain name, it is a uniform resource locator (URL) used by Web browsers to find documents and resources www.example.com is not a domain name, www is the name of one computer in the example.com domain.

Will Yekan handle my domain registration?
Yes. We will register your Domain Name once your account is activated to request either a new domain name registration or transfer.

Can I transfer an existing domain name to Yekan?
Yes. When you place an order with Yekan, you will specify whether it is a new domain name or a transfer of an existing domain name. You should keep the service at the present site while waiting for us to complete the transfer. We will provide you with a temporary IP address so you can mirror the site on our server. When we announce the completion of the transfer there is a 48 hour period where visitors could go to either site. We will send an e-mail to your previous Hosting company informing them of the change. Your previous host will authorize and e-mail back to us. Sometimes it may be necessary to contact your old host by phone.

How soon will my domain name be active once I sign up with Yekan?
Once we announce that your domain name has been completed or transferred it usually takes about 24 hours to become active.

What is the fee for domain registration?
We charge 200,000 Rials to register a new domain name or transfer and renew a domain for one year.

Will I be able to access my domain name with or without the www?
Yes, you will be able to access the domain name with or without the www in front. For example, you could access the domain name "yourcompany.com" by going to "www.yourcompany.com" as well as "yourcompany.com".

Do you offer web page and graphic design services?
YES! Yekan's advantage is ALL-IN-ONE Web Hosting and Internet Design. At Yekan, we'll construct your site or page to your specifications, and maintain it on our servers with high speed fiber optic connections to the Internet. Yekan is a complete, one-stop World Wide Web Production company. We work exclusively on the Web.

How do I upgrade or downgrade from one Hosting package to another?
You can change packages by emailing your request to sales@Yekan.net. A new setup fee will be charged upon any change, but you will not need to do anything. However, all remaining balance will be transferred to the new plan and pro-rated. We have made the package switching process seamless and worry-free for your convenience.

How do I transfer files to my web site?
File Transfer Protocol (FTP) is used to move files from your hard disk to your web site. The necessary software can be downloaded directly from our site, and step by step instructions are available in the control panel that we provide you, for both PCs and MACs. Don't worry, it's really quite a simple process. If you have difficulties, we will transfer your entire site for you.

Will I have unlimited access to update my web pages?
We offer unlimited FTP access to your site. You can upload and download as many files as you like 24 hours a day, with no extra or hidden charges.

Can more that one domain point to the same web site?
Yes, you can register multiple domain names to point to a single web site for only a one time setup fee of 10,000 Rials. Just e-mail support@Yekan.net specifying your existing domain name, your main username and the name of the new domain to be pointed. Registration fee will apply for each additional Domain Name.

Will I be able to use my account for commercial purposes and secure transactions?
Yes, many of our current customers use their web sites for electronic commerce. Our SPECIALTY packages offer a secure server as a standard feature of the plan, and will allow your customers to send you secure encrypted information via the Internet. Commerce on the Internet is the fastest growing facet of the World Wide Web, and businesses are quickly realizing the vast potential of using the Internet for commercial purposes. Contact our technical support team for more details.

How do you handle technical support questions?
We ask that our customers e-mail any technical support issues to support@Yekan.net. We will respond via e-mail immediately 7 days a week, 365 days a year. If we feel we can not resolve your issues, we will invite you to contact us or call you directly with the necessary assistance.

How long does it take Yekan to set up my web site?
We will have your account ready to FTP within 12 hours upon receipt of payment, 7 days a week. We will notify you via e-mail that you can begin to transfer files to our server and start using the features included in your package.

How do I order my web site?
You can activate your site 24 hours a day online. Or contact us directly.